Shipping Info

For those who wonder where soft creatures come from—and how they travel through the world.

🧾 You placed an order.

Cool. We saw it. We won’t send fireworks.
You’ll get a quiet confirmation email—your receipt, your shipping info, your timestamp in plush history.

🧵 We prepare your order.

Some toys are ready to go. Others need a brush, a stretch, or a long stare into the void before they leave.
We usually ship in 1–3 business days, sometimes up to 7, if a plush needs extra emotional support (or stuffing).

🚚 Then comes the journey.

Shipping times vary. Borders are weird. Bureaucracy is real.

• Express shipping = faster, but needs a real address + phone number. (no P.O. Boxes)

• Standard shipping = slower, often wiser.

• Some remote areas = unreachable (we wish they weren’t).

You’ll pick your method at checkout. We’ll whisper to the couriers.

📦 Tracking

When your order leaves us, we’ll send you a tracking link.
Sometimes it takes a while to wake up. So do we.
Check back in a bit. If something feels wrong, email us.

If you need to make changes after ordering, just write us. Note: it might affect delivery timelines or discounts. We’ll confirm before we touch anything.

🛃 Customs

Most of the time, customs don’t care.
But if you’re hit with a fee, we cover 50% for standard shipping. Send us proof.
Express orders may face taxes—we don’t control them, but we’re here if you need help navigating.

🔄 Changed your mind?

Want to update something before it ships? No problem.
Just email us—fast, if you can.
Changes might affect shipping cost or delivery time, but we’ll confirm before touching anything. Plushes hate chaos.

🤝 Need us?

We don’t have chatbots. We don’t have scripts.
Just real humans who care about strange animals and the people who love them.

Write to: support@softdaystoy.com
We’ll get back to you soon. (Not instantly. But soon.)